This Privacy Policy explains how DocMed Technology Pte Ltd (“DocMed”, “we”, “our”, or “us”) collects, uses, discloses, and safeguards personal data when you access POM or WellAway Pharmacy services and websites. By using our services, you agree to the practices described here.

1. Data We Collect

We collect information that you provide directly to us and data generated through your use of the platform, including:

• Account and profile details such as name, contact information, professional credentials, and organisation information.
• Verification materials including licences and certificates you upload for compliance checks.
• Transaction and order data, including items purchased, payment method, delivery details, and support history.
• Technical data such as device identifiers, browser type, IP address, and usage logs collected via cookies or similar technologies.
• Communications you send to us, including feedback, enquiries, or marketing preferences.

2. How We Use Your Data

We process personal data to operate and improve our services:

• To create, verify, and manage accounts and credentials.
• To fulfil orders, process payments, arrange deliveries, and provide customer support.
• To communicate updates, operational notices, and service-related information.
• To improve platform performance, user experience, and security, including fraud prevention and troubleshooting.
• To comply with legal, regulatory, and audit requirements, including healthcare and pharmacy obligations.

3. Legal Basis and Consent

We rely on one or more of the following bases to process personal data: performance of a contract with you or your organisation, compliance with legal obligations, our legitimate interests in operating and securing the platform, and your consent where required (for example, certain marketing or cookie uses). You may withdraw consent at any time, subject to applicable laws.

4. Sharing and Disclosure

We share personal data only as needed for the purposes above:

• With vendors, delivery partners, payment processors, and support providers who assist us in operating the platform and are bound by confidentiality obligations.
• With regulators, authorities, or legal advisors where required by law or to protect our rights, users, or the public.
• In connection with a merger, acquisition, financing, or sale of assets, subject to continued protection of your data.

5. Cookies and Tracking

We use cookies and similar technologies to remember preferences, secure sessions, analyse site traffic, and enhance user experience. You can manage cookie preferences through your browser settings, but some features may not function properly if cookies are disabled.

6. Data Retention

Personal data is kept only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal, regulatory, or business requirements. When data is no longer needed, we will delete or anonymise it in line with our retention standards.

7. Security

We implement administrative, technical, and physical safeguards to protect personal data against unauthorised access, loss, misuse, or alteration. While we strive to secure your information, no method of transmission or storage is completely secure; please use the platform responsibly and protect your account credentials.

8. International Data Transfers

Data may be stored or processed in Singapore or other locations where our service providers operate. We take steps to ensure that any cross-border transfers comply with applicable data protection laws and include appropriate safeguards.

9. Your Rights

Subject to applicable law, you may have the right to access, correct, or update your personal data; withdraw consent; and request restriction or deletion of certain data. Requests can be submitted using the contact details below. We may need to verify your identity before fulfilling a request.

10. Marketing Preferences

You can manage or opt out of marketing communications by following the unsubscribe instructions in our messages or contacting us. Operational or transactional notices necessary for service delivery may still be sent.

11. Third-Party Links

Our sites may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Please review their policies before sharing personal data.

12. Contact Us

For questions or to exercise your rights, contact us at [email protected].

13. Updates to This Policy

We may amend this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the platform after changes take effect signifies your acceptance of the revised policy.

Last updated on 16 December 2025